Services: Managing risk
Why it matters
Charities and nonprofits are accelerating their use of digital. With this comes many opportunities- as well as risks.
We’ve worked on a number of high profile, sensitive projects to help our clients manage extremely challenging situations.
How we can help
Our team are discreet and well used to dealing with difficult projects.
We can help you anticipate and assess risks and also mediate in situations involving key stakeholders.
We’ve advised and supported them high profile organisations through significant risks including communicating about potential terrorist attacks, crisis comms, serious trolling incidents , and where supplier arrangements have broken down.
Our risk management services
- Risk assessment
- Reviewing and developing key policies and processes
- Crisis comms
- Advising about highly sensitive situations
- Reviewing arrangements with suppliers and internal stakeholders
“We brought in Zoe following a high-profile communications crisis and transphobic social media trolling in Summer 2021, which was extremely challenging and distressing for our small staff team. She led an in-depth retrospective wash-up with the senior team to identify strengths and gaps in our response, helped us develop more robust plans, policies and governance, and led a series of workshops to stress-test the new processes and build skills and confidence across the team.
Zoe was a joy to work with and quickly won the confidence of the whole team. She is flexible, brings a wealth of knowledge and experience in the field, and takes a proportionate approach to the needs and capacity of a small charity. She also offered great ‘aftercare’ and ongoing direct engagement with me as CEO, which was highly valuable and provided a confidential space to process trauma, share leadership challenges and move forward positively from the crisis comms incident. Overall, thanks to Zoe we feel well placed to weather any future storms!”
– Amy Gibbs, Chief Executive, Birthrights
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