Over the last few months we’ve been working with Arvato CRM Solutions and Wales Air Ambulance Charity on a case study about how they made emerging technologies part of their digital transformation. I’m really pleased that the film we made together has been launched today.

In the video I chat to James Stephens (Director of Finance & Commercial Services) and Mark Stevens (Head of Fundraisng)  both from Wales Air Ambulance Charity and Mike Stewart, Intelligent Automation Practice Lead from Arvato CRM Solutions, about how the charity got started with their digital transformation, how to bring colleagues on the journey and how automation saved them time and money.

In a tough year for the sector, it is really encouraging to hear Wales Air Ambulance Charity’s positive story about how technology had not only helped create efficiencies but improved their culture and staff morale.

We also discuss how charities can get started with automation and emerging tech, what the impact of using these tools has been for Wales Air Ambulance Charity and how to get buy-in from senior leaders.

Please do take a look at the video and let us know what you think.