Services: Governance and Risk Management
Why it matters
As charities and nonprofits increasingly embrace digital and AI technologies, they face both exciting opportunities and significant new risks. Navigating this landscape requires thoughtful governance that balances innovation with responsibility.
We have a proven track record working on high profile, sensitive projects to help our clients manage extremely challenging situations while maintaining inclusive practices throughout.
Governance and Risk Management
How we can help
Our team brings discretion and expertise to difficult projects in the digital and AI space.
We help you anticipate and assess risks through an inclusive lens, ensuring that your digital and AI governance protects all stakeholders, particularly those who might be vulnerable to new technologies. We can also mediate in complex situations involving key stakeholders.
We’ve advised and supported high-profile organisations through significant risks including communicating about potential terrorist attacks, crisis communications, serious trolling incidents, AI implementation challenges, data ethics concerns, and situations where supplier arrangements have broken down.
Find out how we supported Women for Women International UK with crisis management on the Third Sector podcast
Our risk management services
- AI and digital risk assessment
- Developing inclusive governance frameworks
- Reviewing and developing key policies and processes
- Crisis communications
- Advising about highly sensitive situations
- Ethical AI implementation guidance
- Reviewing arrangements with suppliers and internal stakeholders
“We brought in Zoe following a high-profile communications crisis and transphobic social media trolling in Summer 2021, which was extremely challenging and distressing for our small staff team. She led an in-depth retrospective wash-up with the senior team to identify strengths and gaps in our response, helped us develop more robust plans, policies and governance, and led a series of workshops to stress-test the new processes and build skills and confidence across the team.
Zoe was a joy to work with and quickly won the confidence of the whole team. She is flexible, brings a wealth of knowledge and experience in the field, and takes a proportionate approach to the needs and capacity of a small charity. She also offered great ‘aftercare’ and ongoing direct engagement with me as CEO, which was highly valuable and provided a confidential space to process trauma, share leadership challenges and move forward positively from the crisis comms incident. Overall, thanks to Zoe we feel well placed to weather any future storms!”
– Amy Gibbs, Chief Executive, Birthrights
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