Are your online tools meeting your offline targets?

An increasing amount of CEOs and other nonprofit leaders have been asking for my advice recently about their use of social media, covering everything from Twitter to blogging. This topic is a passion of mine and I’ll be speaking about it at an event in July. Online...

Balancing the professional and personal on Twitter

The Guardian Public Leaders Network ran a really interesting piece this morning by Tim Lloyd (@timolloyd), on how he tweets about his professional life as head of digital communications at the Department for Business, Innovation and Skills alongside his hobbies. It’s...

Argyll and Bute: how not to handle social media criticism

I bet most of you hadn’t heard of Argyll and Bute council this morning. But by lunchtime they were all over the internet. And lunch is at the heart of this story. Martha Payne, a 9 year old from Argyll in Scotland, began blogging about her school dinners on her...