Services

We’ve worked with hundreds of organisations, improving their confidence and understanding of digital, so that they reach more people, increase income and grow their influence, helping them be more resilient. We can help your charity or non-profit get on the front foot with using digital to thrive. Find out more about us.

Our thought leadership from digital reports to toolkits and our digital leadership programme is helping set the agenda for the way charities use digital. Our Charity Digital Skills Report influences government policy. This expertise informs everything we do. Our aim is to help leaders feel confident, skilled up and in the right mindset for digital change.

Whether you need a digital strategy, a social media workshop or support with delivery, we work very closely with clients to understand what you need and to devise bespoke solutions. As the feedback from our clients shows, we will support and guide you every step of the way so that we leave your organisation feeling more confident and in a good position for the future.

We have also developed a digital leadership framework to help your team assess where you are at with digital. Please contact us for more info about this.

Digital strategy
While digital transformation can seem daunting, we are experienced in making it a manageable yet exciting process for the client.

We can help you develop a strategy which not only supports your organisation’s goals but adds value by understanding and growing your audience, building your brand and generating income.  As part of this, we’ll help you identify and manage risk and develop successful digital products and services. We can benchmark your channels against competitors, map and research user needs and help you with implementation.

Social media 
We’ve created strategies for everyone from household names to small charities, growing communities and boosting engagement. We can also audit your current social media strategy, develop campaigns for you and advise on channel management. Our team can develop community guidelines and social media policies and guide you on tactics such as targeting influencers, customer service, blogger outreach, and writing social media content calendars.

Workshops and coaching
We’ve trained hundreds of organisations in a wide range of skills, from planning for social media crisis comms to leadership teams’ use of digital. We’re experienced in facilitating sessions with key internal stakeholders, helping them reach agreement about strategy and tactics in a sensitive manner.

We’ve coached and advised many charity leaders through the bumps in the road and difficult decisions that come with digital change. We’ve also advised and supported them through significant risks including potential terrorist attacks, serious trolling incidents , and where supplier arrangements have broken down.

Delivery
From training on digital tactics to advising on stakeholder issues, to PR on digital products and services, we can help you with delivery, ensuring you get great results.

We can also help your team to assess their skills and build their capacity. We have guided many leaders through organisational development issues including managing change, improving performance and efficiency and how to motivate staff.

Competition for digital talent is fierce, and recruitment is being disrupted. We offer support on how to recruit for digital roles , from understanding what the role should look like to how to reach the best candidates. We have been a key part of charity recruitment processes, both as a sounding board at each stage and by interviewing candidates.

 Find out what our clients say